The Grants Ontario System supports the following Adobe Readers:

• Adobe Reader version 9.x and X (version 10) and up to version 11.0.02.

Please note, in order to use the Grants Ontario Application, your Adobe Acrobat must meet one of the following requirements.

• If you only have Acrobat Reader installed, then please ensure that it is Adobe Reader version 9.x or above.

• If you have the full version of Acrobat installed (Adobe Acrobat Pro), which includes PDF Creator and Adobe Reader, then please ensure that the Adobe Reader within this suite of application is Adobe Reader Version X and enable the following settings:

1. Launch Adobe Reader X

2. Click on Edit -> Preferences

3. Click on General in the left-pane

4. Click on “Select Default PDF Handler” in the right-pane (if you do not see this, this means you have an earlier version of Acrobat)

5. Select “Adobe Reader X”. Important to select “Reader”

6. Click on “Apply”

7. Exit “Adobe Acrobat X” application

8. Retry Grants Ontario application


QUESTIONS? Contact us!

For technical assistance, please contact Grants Ontario Customer Service at 416-325-6691 or 1-855-216-3090 or Monday to Friday from 8:30 a.m. to 5:00 p.m. Eastern Standard Time. TTY/Teletypewriter (for the hearing impaired): 416-325-3408 / Toll-free: 1-800-268-7095.

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